Have you been involved in a tricky situation involving a colleague at work and it seems that  a face-to-face discussion will not help in resolving the conflict? Are you a manager or supervisor responsible for team members who are in conflict? Are you about to participate in a facilitated discussion with another staff member or parent? These challenging behaviours  are likely to have a negative impact on the work environment and may need to be resolved by a manager or supervisor who is acting as a facilitator. [… read the full course details here]