How to Conduct an Investigation and Write an Investigation Report – 2 Days

Designed for:

All employees and managers

Objectives:

At the end of the course participants will have learned:

Session 1:

  • Reducing the number of investigations
  • Develop practical skills in empowering and
  • coaching staff to manage their own conflict without the need for your involvement.
  • Learn how to prepare for a candid conversation by considering issues such as timing, gender, generations and personalities.
  • Manage unsatisfactory behaviour by applying a useful formula for conducting a successful candid conversation
  • Managing seven types of challenging behaviours in a legally sound way.

Session 2:

Getting started with the investigation process:

  • Assessing complaints
  • Deciding whether to investigate
  • Establishing urgency of action
  • Choosing an investigator
  • Planning the investigation

Session 3:

Gathering information:

  • Time frames
  • Tips on conducting interviews – complainant, accused, witnesses
  • Gathering other evidence
  • Follow up interviews

Session 4:

The elements of what makes a good investigative report

  • Principles of natural justice
  • Assessing evidence, drawing conclusions and making recommendations
  • Drafting skills
  • Where to keep investigation records
  • Follow up processes

Duration and Cost:

Two days
$5,940 plus GST and travel

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