The Supervisors Role in Managing Challenging Behaviours

Designed for:

Managers and supervisors

Objectives:

From this course participants will:

  • Practical tips for managing:
    • Bullying behaviour
    • Harassment
    • Passive /Aggressive behaviour
    • Sexual harassment – sexual assault
    • Querulents
    • The Disease to Please
    • Sick or sick of work?
  • Learn how to intervene early in potential conflict;
  • Understand core principles of workplace negotiation;
  • Acquire skills to resolve internal tension in a team;
  • Know when to intervene and when to contract an external mediator;

Format:

Workshop will include practical skill demonstrations and practice, handy management tips, case studies, fishbowl exercises and small group discussions.

Duration and Cost:

Four hours
$1500 per session plus expenses

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