The Conversation Before the Conversation Is the One That Matters Most

Queensland’s new staff conflict policy places the responsibility for early resolution squarely with school leaders. Download the free facilitation resources below and get the practical tools to handle it with confidence.

Ross McSwan, Barrister, Mediator, and Author of Tips and Traps for School Leaders, helps school leaders resolve staff conflict early, informally, and by the most appropriate people.

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Ross McSwan, mediator

Ross McSwan is a Barrister-at-Law and Nationally Accredited Mediator with over 3,000 hours of experience in family, workplace, and commercial matters. He is a Preferred Supplier to the Department of Education Queensland and has presented to hundreds of schools across Australia and New Zealand. He is the co-author of Tips and Traps for School Leaders, published by Hawker Brownlow in 2025.

  1. Receive the pre-facilitation checklist and preparation template, delivered directly to your inbox
  2. Go in the draw to win a free copy of Tips and Traps for School Leaders (RRP $50)
  3. Be the first to hear when Ross’s new online Conflict-Competent Leadership program is available

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