Have you been involved in a tricky situation involving a colleague at work and it seems that a face-to-face discussion will not help in resolving the conflict? Are you a manager or supervisor responsible for team members who are in conflict? Are you about to participate in a facilitated discussion with another staff member or parent? These challenging behaviours are likely to have a negative impact on the work environment and may need to be resolved by a manager or supervisor who is acting as a facilitator. It is ideal if contentious issues can be resolved:
- Early
- Informally
- By the most appropriate people
In this one-hour online course you will learn the key aspects of the process of facilitated discussions can be used to resolve workplace conflict. Through a combination of quizzes, case studies, mini lectures, you will acquire an understanding of how issues between staff members can be resolved in a structured and respectful manner through effective facilitation skills
At the conclusion of the course, participants will be able to:
- Describe the differences between facilitation and mediation
- Understand the three concepts that underpin a successful facilitation (natural justice, decision making and reasonable management action)
- Assess a case scenario involving conflict between staff members for its suitability for a facilitated discussion
- Recall the components of a facilitation process and how these are expressed in an opening statement at a facilitation
- List the key features surrounding a facilitated discussion including confidentiality, the non-disciplinary nature, support people and documentation
- Document how you intend to apply your new found skills and knowledge to your personalised practice
The course is self-paced and shall be completed within a six-week period. The course content enables staff to meet goals in accordance with their Annual Performance Review and gather evidence to support the following Standards:
Australian Professional Standard for Principals (Leadership: Leading teaching and learning – Developing self and others – Leading improvement, innovation, and change – Leading the management of the school – Engaging and working with the community) (Professional Practices: Leading teaching and learning – Developing self and others – Leading improvement, innovation, and change – Leading the management of the school – Engaging and working with the community)
Australian Professional Standards for Teachers (6. Engage in professional learning: 6.1 Identify and plan professional learning needs – 6.2 Engage in professional learning and improve practice – 6.3 Engage with colleagues and improve practice) (7. Engage professionally with colleagues, parents, carers, and the community: 7.1 Meet professional ethics and responsibilities – 7.2 Comply with legislative, administrative, and organisational requirements – 7.3 Engage with the parents/carers – 7.4 Engage with professional teaching networks and broader communities)
The course includes:
- Lesson 1 – Introduction (Course Design and Self-Reflection)
- Lesson 2 – Topic A (What is Facilitation?)
- Lesson 3 – Topic B (The Pre – Facilitation Meetings)
- Lesson 4 – Topic C (The Facilitation Process)
- Lesson 5 – Reflection and Personalised Practice
The course includes:
- Topic A – What is facilitation
- Definitions
- Three underlying concepts
- Case Study – Conflict at the Sports Shed
- Topic B – The Pre – Facilitation Meetings
- The concerns of Natalie (Case study)
- Preparation for the facilitated discussion
- Features explained
- Topic C – The Facilitation Process
- The Opening Statement
- Documentation
- Other features
The course includes:
- Video 1 – Conflict at the Sports Shed (Part 1 of 4)
- Video 2 – Conflict at the Sports Shed (Part 2 of 4)
- Video 3 – Conflict at the Sports Shed (Part 3 of 4)
- Video 4 – Conflict at the Sports Shed (Part 4 of 4)
The course includes:
- Quiz 1 – What do I know about facilitation as a type of dispute resolution?
- Quiz 2 – What is facilitation?
- Quiz 3 – The Pre-Facilitation Meetings
- Quiz 4 – The Facilitation Meeting
- Quiz 5 – Reflection and Personalised Practice